For decades, public managers and CIOs have spoken of “managing change.” They designed workshops, built communication plans and rolled out initiatives with clearly defined beginnings, middles and ends.

Change management addresses the human side of technology implementations. While technology can be incredibly beneficial, its effectiveness ultimately relies on the individuals using it. You could buy ...

Imagine walking onto a job site where you’ve worked for decades and suddenly being told that the tools and workflows you’ve trusted are being completely replaced. The promise is a digital ...

Victoria Grady is a change management expert and an associate professor of management in the Costello College of Business at George Mason University. Adoption of artificial intelligence is lunging ...