The design thinking process is a two-pronged approach that involves both empathetic ideology and a process that aims to find the best possible solution for gaps in the market or problems in a given ...

After a recent presentation, a technology leader in the U.K. asked me: Since we use AI in so many of our processes at Workato, how do we control it? It’s a fair question. The top concern many have ...

The design thinking process should lead to a common, acceptable and human-centered solution that will actually benefit the most people possible. Design thinking is an exciting framework incorporating ...

The employee experience continues to remain a top priority for organizations. Many are embarking on transformational journeys to shift the structure, approach and culture of their human resources ...

Supply chain leaders increasingly rely on data science to navigate disruptions, optimize operations and drive decisions. Yet data, like crude oil, holds no value unless refined into usable insights.

Building a customer-centric future is more important now than ever. Agile CX designs that can keep up with changing customer preferences are essential. The race to customer experience (CX) excellence ...