What is internal customer service–what’s a good, workable definition? As a customer service trainer and keynote speaker on internal customer service, let me share how I define this “what”–and, more ...

Customer service is best described as the never-ending pursuit of excellence to keep customers so satisfied that they tell others of the way they were treated in your place of business. Is that the ...

A superior customer service experience is a competitive advantage that’s available to any business willing to do the work. In the face of the current disruptions, here are some improvements you can be ...