We hosted our second business summit in India where we showcased tools and features that will empower businesses of all sizes ...

Many brands miss their business goals, not because they have a poor product or their marketing strategy is weak. They miss their goals because they don’t prioritize customer service. And the main ...

In 2025, the integration of artificial intelligence into support engineering has revolutionized customer service, enabling companies to provide efficient, personalized and round-the-clock assistance.

Leading organizations are shifting toward holistic, adaptive AI that automates the entire customer journey. This integrated ...

The hacker stole session tokens from Okta clients who uploaded an HTTP Archive file to a customer case management system, data that could be used to break into someone’s account. A hacker has ...

BT is to roll out an upgraded system for its online customer service after signing a multimillion dollar contract with CRM software company, RightNow. The five year deal will see RightNow provide BT ...

BEIJING, April 24, 2023 /PRNewswire/ -- Infobird Co., Ltd (NASDAQ: IFBD) ("Infobird" or the "Company"), a leading provider of AI-powered customer engagement solutions in China, today announced that it ...

A new report also suggests that half of the companies planning drastic cuts and replacing workers with AI will drop their plans in a year or two.

TAIPEI, Oct. 5, 2020 /PRNewswire/ -- Enterprise software solution provider TPIsoftware partnered up with the biggest bicycle sharing system in Taiwan, YouBike, to launch a new smart customer service ...

That's less than 1% of Okta’s total customer base, which tops 18,000 businesses. But the company was only made aware of the breach when notified by several of those customers. Okta initially said last ...