Editorial Note: We earn a commission from partner links on Forbes Advisor. Commissions do not affect our editors' opinions or evaluations. The help desk software market is growing rapidly as ...

Jeri Frank is the Co-Founder & CEO of STRATAFOLIO, a software solution for companies that own and manage real estate with NNN leases. When you’re researching new software to help your business run ...

A fast-growing customer support software startup is rebranding as it positions itself to take on a larger share of business technology. A fast-growing customer support software startup is rebranding ...

'ZDNET Recommends': What exactly does it mean? ZDNET's recommendations are based on many hours of testing, research, and comparison shopping. We gather data from the best available sources, including ...

ServiceNow Inc and Adobe Inc said on Tuesday they will make their software systems work together in an effort to improve apps used by customer service representatives. ServiceNow has long made ...

Google Cloud has introduced Customer Engagement Suite with Google AI, an application suite that combines conversational AI with contact-center-as-a-service (CCaaS) functionality for automated customer ...

Centricient, a new customer service messaging management toolkit, is throwing its hat into the increasingly crowded market of companies competing to help businesses transition to using messaging ...

The Supportive Role of AI Chat Software. With the help of AI chat software, new customer service representatives can receive "instant guidance" during real conversations: The s ...

Playvox, a Sunnyvale, California-based company that creates customer service software, has tapped Kristen Shaheen as general counsel. Shaheen started her new position this month, according to her ...

Dallas-based customer-support software company TeamSupport LLC has acquired SnapEngage LLC, a chat software developer. The companies will operate under the TeamSupport banner and SnapEngage will ...