Officials with Pittsburgh Regional Transit are reporting disruptions to their customer service phone lines. Riders trying to ...

DEAR ERIC: I often need help with tech support. When I call I sometimes get a representative with a strong accent that I can’t understand. What is a polite way to address this? I sometimes just thank ...

CHICAGO (CBS) – Having trouble with the Department of Water Management's customer service? CBS 2 Investigators have shown lots of Chicagoans getting hosed by the city. To help you resolve some common ...

Want great service? Avoid these pitfalls when speaking with a customer rep. In a perfect world, every experience or exchange would run smoothly without a blip, bump, or glitch of which to speak. But ...

Several Amazon shoppers have come forward to claim that online customer service representatives have gotten a little too friendly during virtual chats by flirting with them. The floodgates hilariously ...

On the first anniversary of Verizon Business’ acquisition of cloud video conferencing platform Blue Jeans, CEO Tami Erwin reflects on Verizon’s strategic orientation, the pandemic and her leadership.

Many customers said they have been buying bottled water, even when their tap water is not discolored, to be safe, despite ...

An Instacart shopper’s claim that the grocery delivery service’s customer service arm canceled an order she had already completed just to spite her has drawn over 57,000 views on TikTok. User Shazz ...

A Michigan woman is suing her former employer over corporate policies that she says forced her to endure repeated sexual harassment as a customer service representative, including being prohibited ...

A 47-year-old customer-service representative for Southwest Airlines says it's been a challenge. They've worked there since 2008 and the airline pays them $30 an hour. They said they've dealt with ...

A compassionate customer experience can stay with you forever—just like these real-life examples shared by our employees. We’ve all missed important moments during the pandemic. For me, it was the ...

Timmia McIlwaine began working as a customer service representative for a major airline 11 years ago, and she remembers often going nearly a month without handling a single angry call. That was before ...