With the advent and growing use of social networking and the Internet, today’s customer feedback looks a lot different than it did 10 years ago. Customer feedback can come from numerous sources ...

In this era of ever-increasing competition and evolving consumer demands, businesses that embrace the power of feedback gain a significant advantage. Feedback reigns supreme in the modern business ...

Customer feedback can be a valuable resource in improving satisfaction and the employee experience. For years, companies have damaged their relationships with customers by failing to act on the ...

If you don’t like or understand how to use the products you’re selling as a company, consider that a hint that your customers probably won’t either. One way to make sure you don’t fall into that ...

In today’s hyper-competitive marketplace, customer feedback is more than just a measure of satisfaction—it’s a roadmap for growth and an opportunity to build a thriving community around your brand.

HappyOrNot data reveals when shoppers are most likely to have a good experience. Additionally, the top customer challenges include prices, checkout processes and product availability. In North America ...

CableTV.com survey finds a tie for highest overall satisfaction and highlights category leaders for content, user ...

Three businesses in a variety of industries earned consecutive Talk Awards for their award-winning customer service.

Hawx Pest Control has been named the top-ranked company in Applause's 2026 pest control Best Customer Satisfaction category, reflecting data-driven excellence in customer experience, standardized ...

Three swimming pool/spa contractors earned consecutive Talk Awards for their award-winning customer service. LAPEER, ...

For the eighth year in a row, the small agency earned the highest rankings in the American Customer Satisfaction Index.

Are there too many customer surveys? Do they improve service? Or are they - as we suspect - annoying for everyone ...