An apology communications plan is something all companies should develop with the hope of not ever having to use it. However, in a digital world where any encounter with a business or online comment ...

The worst time to develop a crisis communications plan is the moment an emergency strikes. When tensions are high, reliable information is scarce and conditions are changing rapidly, you don’t want to ...

What do the most accomplished, forward-thinking and resilient companies do to ensure success? They consistently prioritize transparent and effective internal and external communication with employees, ...

On 12 May 2021, the Biden administration unveiled an executive order to improve the US’s cyber security defences. The approach is meant to “improve its efforts to identify, deter, protect against, ...