Although popular right now, AI is not always the answer to building products that result in customer success. In the world of software and apps, I believe that understanding client feedback is more ...

Rates of burnout — a feeling of overwhelm and constant stress that if left unchecked may cause employees to seek another job — have risen in the past year. A 2021 survey by Indeed found that 52% of ...

Customer feedback arrives through dozens of channels: support tickets, chat transcripts, survey responses, social media ...

The Fast Company Executive Board is a private, fee-based network of influential leaders, experts, executives, and entrepreneurs who share their insights with our audience. BY Cody Barbo It’s common ...

Given the current troubled economy, I can probably gauge your enthusiasm—or lack thereof—to solicit client feedback. With interest rates up and equities down, investors are hurting, emotions are high ...

Your sales bottlenecks are costing you clients every day. These ChatGPT prompts reveal exactly what's blocking your growth ...

Industry Insights from Thomson Reuters Institute, a part of Thomson Reuters. As the pandemic forced businesses around the world to face a multitude of issues, ranging from employee safety to supply ...

ATLANTA--(BUSINESS WIRE)--Operation HOPE, a national nonprofit dedicated to helping low- and moderate-income Americans thrive in an ever-changing economy, announced today the results of its client ...