Genie introduces an AI-powered chat agent to help technicians and fleet managers quickly access service and troubleshooting ...

Technologies that support digital-first service will overtake traditional channels like phone and email as the most valuable technologies for customer service and support leaders in the next two years ...

Zendesk announced Wednesday at its AI summit a string of LLM-driven products meant to reshape the company’s reliance on human technicians. The center of the new features is an autonomous support agent ...

The agent combines chat-first AI automation with realtime human escalation for enhanced accuracy and efficiency ...

Silverback AI Chatbot today announced the introduction of a new capability termed AI Agents, which expands its AI chatbot platform to support more autonomous and context-aware conversational workflows ...