Xbox is reportedly planning to introduce a new AI chatbot to improve customer service for players, streamlining user support tasks. Microsoft's growth in gaming has led to innovations like the ...

Reportedly, Microsoft is testing an AI chatbot for its Xbox which will provide customer support to users. The Xbox Virtual Support Agent (chatbot) automates support tasks and responds to questions ...

Ian Sherr (he/him/his) grew up in the San Francisco Bay Area, so he's always had a connection to the tech world. As an editor at large at CNET, he wrote about Apple, Microsoft, VR, video games and ...