Recently, Call Loom announced its mission to introduce new ways for organizations to capture, understand, and act on customer ...

Enhance every call with AI features including summaries, scoring, next-steps, custom fields, and Ask AI chatbot. NEW YORK--(BUSINESS WIRE)--September ...

If you have a website, you’ll know that boosting your rankings in search engine optimization is a continuous struggle with no guaranteed results. You may have also tried search engine marketing where ...

(TNS) — When someone calls 911, seconds matter. That’s why the first question a 911 dispatcher asks is, “What is the address of the emergency?” A decade ago, if someone called and didn’t know the ...

The essential elements of a call center—a solid back-of-house (BOH) team, competent management and highly skilled call center agents—keep call centers effective and productivity consistent. In my ...