Customer relationship management (CRM) software is a business tool used to organize and automate data in a handy all-in-one hub for your team to use. That’s right, you can ditch the file cabinets and ...

Standing for customer relationship management, a CRM solution supports businesses in the monitoring, tracking, and analysis of all communications between the company and its customers. In doing so, it ...

Customer relationship management (CRM) software is a set of tools that help businesses track and manage customer interactions. The best CRM software can help businesses to better understand their ...

This guide was reviewed by a Business News Daily editor to ensure it provides comprehensive and accurate information to aid your buying decision. Customer relationship management (CRM) software is an ...

Customer Relationship Management can only get better with the integration of social tools into the customer process. Some companies ‘get’ social CRM but others have a long way to go. Lauren McKay ...

When network hardware maker Nortel Networks Ltd. began a major CRM initiative in 2000, the goal was to connect all customer-facing processes and, in so doing, slash support costs and boost sales.

Forbes contributors publish independent expert analyses and insights. I write about tech that impacts my small business - and yours. Whenever I discuss CRM systems I always like to say that, ...

Rocket CRM today announced the launch of its enhanced CRM automation system, marking an important advancement in how the company supports businesses in managing customer relationships, sales pipelines ...

Stride, a new CRM system designed to meet the needs of freelancers and small business owners, is launching into private beta today. The product, which was born out of an actual need for a more ...

Ready access to myriad information sources has put B2B buyers in charge of the sales process. They decide when they’re ready to engage with a sales rep. In response, B2B sellers are being forced to ...